Effective Date: 2nd May 2025.
Welcome to The Field Farmers, your trusted provider of fresh raw milk, curd, ghee, paneer. cheese and other milk products. These terms govern the use of our website, products, and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any of the provisions, please do not use our services.
1. General Terms
- 1.1 Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including our Privacy Policy, Refund Policy, Shipping & Delivery Policy, and Cancellation Policy. - 1.2 Changes to Terms
We reserve the right to update these Terms & Conditions at any time. We will post the updated version on this page with a new effective date.
2. Account Creation & Security
- 2.1 Account Registration
You may be required to create an account to make purchases on our website. During registration, you will be asked to provide accurate and complete information, including your name, email, phone number, delivery address, and payment details. - 2.2 Account Security
Your account is protected by a password, which you must keep secure. You are responsible for all activities under your account. We recommend using a strong password and updating it regularly. - 2.3 Data Protection
By creating an account, you consent to the collection and use of your data as outlined in our Privacy Policy.
3. Product Listings & Availability
- 3.1 Product Information
We strive to provide accurate descriptions of our products, including raw milk, ghee, cheese, paneer, curd and other milk products . However, we do not guarantee the availability of products at all times, and may modify product offerings or discontinue items at our discretion. - 3.2 Perishable Nature of Products
Our products, including raw milk, are perishable. We do not accept returns or refunds, except as specified in our Refund Policy.
4. Orders & Payments
- 4.1 Order Placement
By placing an order on our website, you are submitting an offer to purchase products. We reserve the right to accept or reject any order at our discretion. - 4.2 Payment Processing
All payments are processed through secure third-party gateways. By providing payment information, you authorize us to charge your selected payment method for the full amount of your order.
4.3 Subscription Orders
If you subscribe to recurring deliveries (e.g., weekly/monthly raw milk), you authorize automatic billing according to the chosen schedule. You may cancel your subscription at any time as outlined in our Cancellation Policy.
5. Shipping & Delivery
- 5.1 Delivery Areas
We deliver our products to specified areas. Please refer to our Shipping & Delivery Policy for details. - 5.2 Delivery Times
We strive to ensure timely delivery of all orders. For details on our delivery schedule and handling, please refer to our Shipping & Delivery Policy. - 5.3 Delivery Issues
If there are any issues with your delivery, please contact us immediately, as detailed in our Refund Policy.
6. Returns, Refunds, and Cancellations
- 6.1 No Refunds on Perishable Goods
As noted in our Refund Policy, we do not accept returns, refunds, or exchanges for perishable items like raw milk, curd, ghee, and cheese. - 6.2 Cancellations
You may cancel an order or subscription within the allowed time frame, as described in our Cancellation Policy.
7. Privacy & Data Protection
- 7.1 Data Collection
When you create an account or place an order, we collect personal information as detailed in our Privacy Policy. - 7.2 User Rights
You have the right to access, update, or delete your personal data at any time, in accordance with our Privacy Policy.
8. Limitation of Liability
- 8.1 General Limitation
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. - 8.2 Force Majeure
We are not responsible for delays or failures in performance due to events beyond our control, such as natural disasters, government regulations, or other unforeseen circumstances.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Bangalore Jurisdiction, and any disputes will be resolved in the courts of Bangalore Jurisdiction.